Cancellation policy

Purchase Options Cancellation Policy

Some of our products may be offered as a subscription. This policy explains how you can change or cancel these purchases.

Subscriptions
When you subscribe, you'll receive a fresh bag of cookies on a regular schedule, based on the delivery frequency you choose. Every subscription order is baked fresh to order, just like a one-off purchase.

Your payment details are stored securely by our payment provider, and you'll be charged for each delivery shortly before it's baked and posted, unless you've chosen to pay in advance.

Changing or cancelling your subscription
You can pause, skip, change or cancel your subscription at any time, with no fees or minimum term. Your order confirmation emails include a link to your account, where you can manage your subscription. You can also email us at hello@cookiecult.shop and we'll do it for you.

To make sure a change or cancellation applies to your next delivery, please make it before you're charged for that delivery. Because our cookies are baked to order, once a subscription order has been charged and baked we're not able to cancel it, but any future deliveries will be stopped.

Some subscriptions may renew automatically at the end of their term. If you don't want your subscription to renew, you can cancel it at any time before the renewal date.

Refunds
Because our cookies are fresh, perishable food, we can't accept returns on subscription orders. If anything is wrong with a delivery, please email us at hello@cookiecult.shop within 48 hours of it arriving, and we'll put it right. See our Refund Policy for full details.

Pre-orders and try before you buy
We don't currently offer pre-orders or try before you buy. If this changes, we'll update this policy.

Questions
If you have any questions about your subscription, just email us at hello@cookiecult.shop. A real person reads every one.