Refund policy

Refund & Returns Policy

Our cookies
Because our cookies are freshly baked, perishable food, we can't accept returns on them. This also applies to any other food items we sell.

If something's wrong with your order
If your cookies arrive damaged, you receive the wrong items, or something isn't right with your order, we'll make it right. Please email us at hello@cookiecult.shop within 48 hours of delivery with your order number and a photo of the problem, and we'll arrange a replacement or refund.

Returns on non-food items
For anything we sell that isn't food, you can request a return within 14 days of receiving your order. To start a return, email us at hello@cookiecult.shop with your order number and the item you'd like to return. We'll let you know if the return can be accepted and how to send it back.

To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging, with your order number or proof of purchase.

Items sent back to us without first requesting a return can't be accepted. 

Items we can't return
- Cookies and any other food or perishable items
- Gift cards
- Personalised or custom-made items

Exchanges
The quickest way to get what you want is to return the item you have and, once the return is accepted, place a new order for the item you'd like.

Refunds
Once we've received and checked your return, we'll email you to let you know whether your refund has been approved. If it is, we'll refund your original payment method within 14 days. Your bank may take a few extra working days to show it in your account.

If more than 14 working days have passed since your refund was approved and you still haven't received it, please contact us at hello@cookiecult.shop.

Questions
If you have any questions about returns or refunds, just email us at hello@cookiecult.shop. A real person reads every one.